Initial Account Verification
State regulations require us to verify your identity before you can access live classes. You must complete this one-time setup after registering an account or enrolling a course with us.
- Submission: Go to the Identity Verification section. You must upload a clear Headshot, a Government-Issued Photo ID, and provide your Digital Signature.
- Usage: These documents create a reference profile. Every time you join a live class, your live photo will be cross-referenced against these documents. Your digital signature is used for official attendance records.
- Status: You may start using features and joining classes immediately after submission, even if your status is "Pending Approval."
How to Join a Live Class
Follow this step-by-step process to enter your session:
- Dashboard: Look for the "Live Upcoming Sessions" section. You do have a blue refresh button to update upcoming live sessions.
- Join: Click the green Join Now button next to the relevant class.
- Read & Accept Student Agreements: Scroll to the bottom of the Student Agreement and click Agree and Continue.
- Class Rules & Procedures: Read the Class Procedures/Rules and click Continue.
- Live Verification:
- Allow your browser permission to access your camera.
- Click Take Headshot and Take ID Photo.
- Review the preview. If the images are clear, click Submit and Join Class.
- Waiting Room:
- If the instructor has not started yet, you will be in a waiting status.
- You will hear a specific sound notification when the instructor joins.
- Once the instructor is present, a blue Join Now button will appear. Click it to enter the classroom.
Live Class Attendance & "Away Time" Rules
To receive credit, you must meet the Strict 80% Attendance Rule.
- The Math: If a lesson is 100 minutes long, you must be "Active" for at least 80 minutes. 79.99% is a FAIL.
- What is "Away Time"?
- Switching tabs (browsing other sites).
- Minimizing the browser window.
- Letting your computer sleep/lock.
- The Consequence: Away Time is deducted from your attendance. If you drop below 80%, you get No Credit.
Lesson Challenges
- What are they? Random 4-digit codes appear on the screen to prove you are watching.
- Alerts: You will hear a specific sound when a challenge appears.
- The Rule: If you miss two (2) challenges in one lesson, the lesson is marked Incomplete.
Lesson Recovery (Retakes)
If you fail a lesson (e.g., "Topic ABC") due to attendance or challenges:
- You do not fail the whole course.
- You can retake "Topic ABC" the next time it is scheduled (e.g., the following Monday at the same time).
- You must join fresh and meet the 80% requirement during the retake.
Late Arrivals & Rejoining Classes
We understand that schedules can be tight and technical issues happen. Here is exactly how the system handles late arrivals and unexpected disconnections, and what you need to do to protect your course credit.
Scenario A: Joining Late (The "Closed Door" Policy)
Classes are treated like physical examinations—once the door closes, entry is restricted.
- The "You Are Late" Screen
- If you attempt to join a class after the instructor has officially started the lesson, you will not enter the classroom directly.
- Instead, you will see a screen that says: "You are Late."
- Requesting Entry
- On this screen, you will see a button to "Request Permission to Enter."
- Clicking this sends a notification to the instructor.
- Instructor Discretion: The instructor has the final say. They may deny entry if joining late would disrupt the flow of the class.
CRITICAL WARNING: The 80% Rule
- Even if the instructor lets you in, the clock is already ticking.
- The Math: To get credit, you must be present for 80% of the lesson duration.
- The Risk: If a lesson is 60 minutes long, you must attend 48 minutes. If you arrive 15 minutes late, you only have 45 minutes remaining. Even if you stay until the end, you will fail the lesson because you cannot mathematically hit the 80% mark.
- Recommendation: If you are significantly late, it is often better to wait and take the class the next time it is scheduled to ensure you get full credit.
Scenario B: Re-Entry (Disconnections & Drop-offs)
If you are already in class and lose internet connection, your battery dies, or you accidentally close the tab, follow these steps immediately.
- The "Dropped Off" Screen
- When you navigate back to the class, you will see a screen stating: "It seems like you dropped off the class."
- This confirms that the system recognized you were previously present.
- How to Re-Join
- Click the "Request Re-Entry" or "Join Now" button on this screen.
- Since you were already verified and present, the instructor is usually notified that you are returning from a drop-off.
- Your Time Logs are Safe
- Data Preservation: The system saves the active time you accumulated before you dropped off.
- Calculation: When you re-enter, your timer resumes.
- Example: You were active for 30 minutes → Internet drops for 5 minutes → You rejoin for 30 minutes. Total Credit: 60 Minutes.
- The "Lost Time" Penalty
- While your previous time is safe, the time you spent disconnected counts as "Away Time."
- If you are offline for too long (e.g., your internet is out for 20 minutes of a 60-minute class), you may fall below the 80% threshold required to pass.
Course Completion & Exams
Tracking Progress
In your Dashboard, the My Courses section allows you to track progress. You can view individual topics to see which are "Completed" or "Incomplete" and check the schedule (Dates/Times) for upcoming lessons you need to take.
When you first click "My Courses," you will see a list of every course you have ever enrolled in. Use the Filter Tabs at the top right to organize your view:
- Active: Shows courses that are currently in progress.
- Completed: Shows courses where you have finished all lessons.
- Expired: Shows courses where your enrollment period has ended (you may need to re-enroll).
- Refresh Button: Updates your progress bars instantly.
Understanding the Course Cards
Each course is displayed on a "Card" that gives you a quick snapshot of your status:
- Course Progress Bar: A blue line indicating your completion percentage. You must reach 100% to unlock the final exam.
- Dates: Enrolled: The date you started. Expires: The deadline to finish the course.
- Status Badges (Top Right):
- COMPLETED: You have finished all lessons.
- ACTIVE: You are still working on this course.
- EXPIRED: The deadline has passed.
- Exam Available: You are eligible to take the test immediately.
- Exam Failed: You did not pass your previous attempt.
- Certificate Issued: You passed and earned your credential.
- Once all lessons are completed, your Course Progress Bar will hit 100%. This triggers the Exam to become "Active/Enabled."
- Action Button: Click on "Go to Course" or "Course Card" to open the full details.
Inside a Course (The Details View)
Clicking on a course card opens the Course Details Page. This page is divided into three main tabs: Lessons, Materials, and Instructor.
A. The "Lessons" Tab
This is your attendance ledger and shows the complete course curriculum. It lists every single lesson required for the course.
- Lesson Status: Pending (Yellow): You have not taken this lesson yet. Completed (Green): You attended and passed this lesson.
- Schedule Info: Shows the Day (e.g., MONDAY) and the specific time slot (e.g., 03:17 PM - 03:25 PM) for that topic.
B. The "Materials" Tab
Access your study resources here.
- Videos: Watch recorded content or supplementary tutorials.
- Documents: Download PDFs, handouts, or slide decks.
- Links: Access external references or regulatory websites.
C. The "Instructor" Tab
Get to know who is teaching your course.
- Profile: View the instructor's photo, bio, and credentials (tags).
- Contact Information: Find their Email and Phone Number (if available) for direct questions.
- Availability: Check their specific office hours or contact times.
Right-Side Info Panel & Exam Status
On the right side of the screen, you will always see the Course Details & Status box.
- Schedule Summary: Quickly check the recurring schedule (e.g., "Monday to Sunday From 10 AM - 11 AM EST") so you know when to log in.
- The Exam Button (Unlock Logic):
- Locked (Grey): If your progress is less than 100%, the box will say "Course In Progress" and the button will be disabled.
- Unlocked (Gold): Once you finish all lessons, the box will change to "Exam Available" and the button "Go to Exams" will turn gold and become clickable.
- Once all lessons are completed, your Course Progress Bar will hit 100%. This triggers the Exam to become "Active/Enabled."
Taking the Exam in My Exams Section:
The Exam Center is where you validate your knowledge and earn your certification. Please read these instructions carefully, as technical violations can cause you to fail the exam.
This is your testing HQ. You can filter your view using the tabs at the top right: Active, Passed, and Failed.
Understanding Exam Cards:
- Status Badges:
- NOT STARTED: You have not taken this exam yet.
- IN PROGRESS: You started the exam but haven't finished (or paused it).
- PASSED: You successfully completed the course.
- FAILED: You did not achieve the passing score.
- Attempts Used: Shows how many tries you have used (e.g., "1 / 2").
- Action Buttons:
- Start Exam: Begins a new test.
- Retake Exam: Becomes available if you failed and have attempts remaining (subject to a 24-hour cooldown).
Starting the Exam
When you click "Start Exam," a Warning Pop-up will appear.
- Time Limit: Confirms how long you have (e.g., 1 hour).
- Attempts: Reminds you of remaining attempts.
- The "Lock" Rule: Once you click Begin Exam, you are officially on the clock. You cannot pause the timer.
Inside the "Exam Room" (The Interface)
Once the exam launches, your screen enters a secure testing mode.
A. The Monitoring Dashboard (Top Right)
- Time Left: A countdown timer. This timer never stops, even if you close the browser.
- Total Tab Switches: A red counter that tracks every time you leave the exam window. Warning: Excessive switching is recorded and may invalidate your exam.
B. Navigation & Question Status (Top Left)
You will see a grid of numbers (1, 2, 3...).
- Blue (Current): The question you are looking at now.
- Green (Saved): You have answered and saved this question.
- Grey (Unanswered): You have not answered this yet.
- Navigation: You can click these numbers to jump backward to review previous answers.
Navigation During the Exam:
- Answering: Select your answer and click Save and Next. Once saved, you cannot change the answer.
- Skipping: You may skip a question to answer later.
- Movement:
- Backward: You can jump back to specific skipped questions using the question number grid at the top (e.g., clicking on Q5 while you are on Q100).
- Forward: You cannot jump forward over unseen questions. You must proceed step-by-step (answering or skipping) to reach later questions.
C. Answering Questions
- Select: Click the circle next to your chosen answer.
- Save: Click "Skip & Next" (or "Save & Next") to move forward.Note: You cannot leave a page until you either select an answer or choose to skip.
D. The Right-Side Info Panel
Displays your exam parameters:
- Instructor: Who taught the course.
- Exam Criteria: Total Questions, Passing Score (e.g., "2 Questions" to pass), and Total Time.
Emergency Scenarios: Disconnection & Resuming
"What happens if my internet drops, power goes out, or I accidentally close the tab?"
We have a fail-safe system, but there is a time penalty.
- The Timer Keeps Running: Your exam timer is server-based. If you disconnect, the clock continues to tick in the background.
- Example: If you have 60 minutes and you lose power for 20 minutes, when you return, you will only have 40 minutes left.
- Answers Are Safe: Any question you previously clicked "Save/Next" on is safely stored in our database. You will not lose your progress.
- How to Resume:
- Log back in immediately.
- Go to "My Exams."
- Click the "Resume Exam" button.
- You will be placed exactly where you left off.
- The "Time's Up" Rule: If you do not return before the timer hits 00:00, the system will Auto-Submit your exam. It will grade whatever answers you had saved up to that point.
Submitting the Exam
- Answer All Question: You must answer all question to submit exam as there is no negative marking.
- Final Review: On the last question, the "Skip & Next" button changes to "Submit Exam".
- Browser Lock: If you try to close the tab without submitting, the browser will block you with a warning: "You cannot leave the exam until it is submitted."
- Instant Results:
- Pass: You will see a Green Badge and a "Get Certificate" button.
- Fail: You will see a Red Badge. If you have attempts left, the "Retake Exam" button will appear after 24 hours.
Go to the My Exam section to begin the relevant active exam.
- Exam Rules: You strictly cannot navigate away from the exam tab. Tab switching or minimizing the window is recorded and may invalidate your result.
- Time Limit: If the timer runs out, the system will automatically submit your exam as-is.
Exam Results & Retakes:
- Results: You will see your Pass/Fail result instantly upon submission.
- Retakes: If you fail, and you have attempts remaining, the next attempt will unlock after a 24-hour waiting period.
- # of Attempts: You will have a maximum of two attempts for every course.
- Expiration: If you fail all allowed attempts, the course expires, and you must re-enroll.
Certificates & Transactions
Issuing Certificates
Once you pass your exam, you will see buttons to "Get Certificate" or "Go to Dashboard."
- School Certificate: Automatically issued to your My Certificates section within 30 minutes of passing.
- DOL Certificate (If Applicable):
- This is issued manually by STG after a final review.
- You will receive an email with the attachment.
- It will also appear in your My Certificates section under the "DOL Certificate" button (this button remains disabled until the certificate is actually issued).
Transactions
To view payment history, go to the Transactions section on your dashboard. You can view and download invoices for all enrolled courses here.
Account Settings
Visit the Account Settings page to update your personal information, including Name, DOB, Phone Number, Password, and Billing Address.
